Pacific Plan

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A Guide to Invoicing – How to get paid (quickly!)

When invoicing for NDIS participants, it is important to ensure that all the required information is included on the invoice to be paid efficiently.

In this article, we discuss the essential invoice requirements and tips that can improve your likelihood of getting paid on time.

Invoice Requirements

General Details

The following basic information needs to be added at the top of the invoice.

  • Invoice Number: a unique code that has not been previously used  

  • Invoice Date: the date that the invoice was issued

    • Remember, the services being claimed for must have been provided before the invoice date.

  • Due Date

Provider Details

This includes:

  • NDIS business name

  • ABN

  • Address

  • Email Address

  • Phone Number

Participant Details

For NDIS invoices, it is important to include:

  • Participant Full Name

  • Participant NDIS Number

    • It is important to note that an invoice can only be for one participant.

NDIS Service Details

It is important to check the NDIS Price Guide to double check the service codes, descriptions, and rates to ensure the appropriate support items are being claimed for. The invoice must include:

  • Dates of support

  • Description of the support provided

  • NDIS support item code

  • Quantity or hours claimed per unit of support provided

  • Rate charged per unit of support provided

  • Line amount

  • Total invoice amount

    • It is important to note that GST is not payable on most NDIS supports.

Payment Details

It is paramount that the following information is accurate and included on the invoice to receive payment:

  • Account Name

  • BSB

  • Account Number

How can we help?

All invoices for NDIS participants with Pacific Plan Management must be sent to our company email at accounts@pacificplan.com.au.

Please ensure invoices are sent through in PDF format to avoid any issues when entered in our system.

We also have a free Provider Invoice Template that can be downloaded and used for NDIS invoicing.

If you require any more assistance, do no hesitate to contact us at 1800 861 112 or accounts@pacificplan.com.au.