One of the most significant updates with the NDIS is the introduction of the new NDIS computer system called PACE. In this blog post, we’ll explore what PACE is, how it works, and what it means for NDIS participants and providers.

What is PACE?

PACE (Provider and Participant Communication Environment) is the new computer system introduced by the NDIA to streamline processes, enhance communication, and improve overall user experience for participants, providers, and planners. This system is designed to replace the current computer system and portal systems, addressing many of the issues and challenges faced by users in the past.

Key Features of PACE

1. User-Friendly Interface: PACE features an intuitive, user-friendly interface, making it easier for participants and providers to navigate and manage their plans and services.

2. Enhanced Communication: With PACE, communication between participants, providers, and NDIS planners is more straightforward and efficient. The system supports real-time messaging, notifications, and updates, ensuring that everyone stays informed and connected.

3. Streamlined Processes: PACE automates many of the administrative tasks involved in managing NDIS plans, reducing paperwork and saving time for participants and providers.

4. Better Data Management: The new system allows for improved data management and reporting, making it easier to track progress, measure outcomes, and identify areas for improvement. This ensures that the NDIS can continue to evolve and better meet the needs of its participants.

5. Security and Privacy: PACE is built with security measures to protect the personal information of participants.

How Will PACE Benefit You?

For NDIS participants, PACE offers a more streamlined and accessible way to manage your plan. You’ll have more control over your services, better communication with providers and planners, and easier access to important information.

For providers, PACE simplifies administrative tasks, allowing you to focus more on delivering quality services to participants. The improved communication tools and real-time updates mean you can stay on top of changes and respond quickly to the needs of your clients.

Pace Provider Information Sessions will be running to help with the transition. The next available is Tuesday 20th August 2024, click on the link below to register.

https://www.ndis.gov.au/events/10259-pace-provider-information-sessions-all-providers