FAQ

  • In short, to join the NDIS, you need to meet the access requirements, such as be 65 years old or younger, be an Australian citizen and have a disability caused by permanent impairment.

    The Eligibility Checklist can be accessed on the NDIS website as per the following link:

    https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

    To then apply for the NDIS, get in contact with your Local Area Coordinator or phone the NDIS on 1800 800 110 for support.

  • The National Disability Insurance Scheme (NDIS) plan is a tailored support plan for individuals with disabilities. It outlines the support and services an individual needs to achieve their goals and improve their quality of life.

    Each plan is unique and designed to provide the necessary funding and resources to assist the participant in various aspects of their life, including daily living, health and well being, education, employment, and community participation.

  • If your personal circumstances change significantly and this affects the supports you need from the NDIS, you can request a plan reassessment at any time by completing the change of circumstances form.

    For more information use the link:

  • It doesn’t!

    When you choose Plan Management, you receive an additional allocation of funding within your NDIS plan specifically for Plan Management services. This is separate from the funding for your support and services.

  • Core supports - They are essential for daily living.

    Capacity Building Supports -  Aim to develop skills and independence. 

    Capital Supports -  Investments in high-cost items.

    Specialized Reports - These are tailored to individual needs and may include: Therapeutic Supports, Early Childhood Intervention and Behaviour Supports.

    Plan Management Options - Agency Managed, Self Managed or Plan Managed.  

    The supports and services provided by the NDIS are designed to help participants achieve their goals and improve their quality of life.

  • A plan manager helps you manage your NDIS funding, by receiving and paying invoices from service providers of your choice and providing financial reporting. This is to give participants more control over how they use their NDIS funding and help them to become more independent.

  • View Details here https://www.pacificplan.com.au/resources

  • Once we receive an invoice, providers can expect payment within 2-3 business days.

  • View Detail here https://www.pacificplan.com.au/resources

  • It must be related to your disability,

    Not Daily Living Costs expenses like groceries, Value for Money: Should be cost-effective, 

    Effective: Likely to work well for you, 

    Considers Other Supports: Takes into account help from family, community, and other services.

    The NDIA uses the NDIS Act and operational guidelines to make these decisions, ensuring each support is tailored to your needs.

  • There are 3 types of budgets on your plan: Core Supports Budget, Capacity Building Supports Budget and Capital Supports Budget. View details here https://www.pacificplan.com.au/resources

  • If you use a Plan Manager like us, yes!

  • We’re dedicated to helping you get the most from your NDIS plan with ease. That’s why we’ve made switching plan managers as simple as possible.

    With just one quick phone call or email to our friendly team, you can get started.

    Call us1800 861 112 or email us at accounts@pacificplan.com.au

  • When you agree to use your NDIS budget to pay for supports, you are entering into a contract with your provider. A Service Agreement is an agreement between you and your provider that makes it clear to what you have both agreed to. It is covered by Australian Consumer Law.

  • The NDIA recommends having a written service agreement to outline what the participant and the provider have agreed to. This can include: 

    • What supports are being provided

    • The cost of the supports

    • Responsibilities of your provider

    • Your responsibilities

    • How long the agreement goes for and how it can be changed.

    • Dispute resolution process

  • Signing up is easy! 

    You can register your details and sign our Service Agreement on our website

    Otherwise, send our team an email at accounts@pacificplan.com.au, or give our office a ring on 1800 861 112 to express your interest.

  • The NDIS, or National Disability Insurance Scheme, is an Australian government program designed to support people with disabilities. It provides funding for a range of services and supports to help individuals with disabilities achieve their goals, participate in the community, and improve their quality of life.

    The NDIS offers personalised support based on each person's needs, which can include assistance with daily living activities, therapy, equipment, and other services. It aims to give people with disabilities more control and choice over the support they receive and to provide a more flexible and tailored approach compared to previous disability support systems.

    The scheme is managed by the National Disability Insurance Agency (NDIA), which assesses eligibility and helps plan and manage individual support packages.

  • By having a NDIS Plan Manager, you have the freedom to focus on achieving your goals and aspirations while your financial responsibilities are taken care of by us. We take the worry out of keeping track of your budget and paying providers.

  • Absolutely, after a stringent review of our policies & procedures by an external auditor, we passed. Woohoo! Registration number: 4050061968

  • From our point of view we are part of the cycle:

    1. Participants - Ensure you’re within budget and your NDIS finances are managed effectively and efficiently.

    1. Providers - Pay invoices in a timely manner so you can continue to provide great services to participants.

    1. The NDIS - By delivering on our obligations, the NDIS can grow and improve to assist more people.

  • No, Plan Management fees do not come out of your support budget. It is paid for seperately by the NDIS.

    • Receiving and paying invoices from providers of your choice. (both registered and non-registered)

    • Claiming funds from your NDIS budget.

    • Sending Monthly Statements showing a summary of the funds you have spent and your remaining funds.

    • Adhering to the NDIS Price Guide.

  • We have 3 locations in Warilla, Minto and North Sydney but service Australia Wide.

  • This process usually takes two business days when everything is in order.

  • All invoices for supports provided to NDIS participants that are plan managed by us must be sent to accounts@pacificplan.com.au.

  • You can sign up TODAY!
    Our website allows you to enter your details and then we will send you a Digital Service Agreement, which means we can start helping you straight away.